I signed up for a monthly direct debit but after over 6 months of use I realise that the payments towards Bulb are being taken as debit card payments from my account instead of regular direct debits that have been setup for Bulb. This is odd.
The problem is that my bank gives me cashback for direct debit payments to an energy company and because Bulb is collecting money via card payment instead of a regular direct debit, I am losing out on money. Please sort this out immediately to collect payments as direct debit.
Also wonder how you will compensate me for the cashback I’ve lost as a result over the last 7 months.