My account shut down at the end of August, I should have been issued a final statement by 15th September (according to your information) and also a refund on remaining credit. I have sent two forms of communication to you via message and email as a reminder and both have been completely ignored. My last communication with you was over 7 days ago and you still have not responded.
Why is your customer service non-existent? And why are you not refunding customers? Please refund me the owed amount. You clearly have no interest in supporting and retaining your customer base.