You might see the occasional email from us asking for meter readings. That’s because we need your readings to work out your energy usage.
If we don’t receive any readings from you (or your smart meter) then we have to use an estimate. Here’s a run through of how they work and why we use them.
In the absence of meter readings, we use an estimate to generate your monthly statement.
All estimated meter readings are based on the historical energy usage of your property.
The more meter readings we receive from your property, the more accurate these estimates are likely to be.
They are decided by the industry as a whole and not your individual supplier.
Estimated meter readings could be higher or lower than your actual usage.
An actual meter reading automatically overrides an estimated reading on your account.
To prevent estimates, we ask you to submit a reading every month, ideally a few days before we issue your statement.
The easiest way to submit a meter reading is through your Bulb Account, or on the app.
If you submit a meter reading after a statement has been produced using estimates, you have 2 options:
- Wait until next month for the estimate to be corrected. Your account balance will update automatically.
- Let us know you would like a new statement. We can remove the estimate and re-version your statement based on your latest readings.
What if the estimates are nowhere near my normal usage?
As soon as you can provide us with an accurate reading, we will be able to remove/ignore the estimates and continue to bill you from the updated read.
This can happen when you are new to a property that previously had significantly higher usage than you.