why when my account is £227 in credit is my bill going up

I want to use my credit to pay my bill until it is nearly gone and then pay more.Please

I want to use my credit to pay my bill until it is nearly gone and then pay more.Please

A genuine question from a fellow customer, have you read any of the discussions which have taken place on this forum regarding similar issues? Click the “Recent discussion” button and scroll down the various topics, you should find some with Allanr against them, suggest you follow the advice I gave other customers in the same situation as you?