Why will no one read my meter?

Why when we have been registered as Priority Customers for months, and told to expect a visit to have our dangerously inaccessible meter read, do you simply keep sending me requests to read our own meter. Do your different departments ever talk to each other? From my perspective, it looks a bit of a shambles.

As I don’t seem to be getting any answers using this method, does anyone know a surer way to get some customer service please?

Other ways to get help
Our helpdesk is open 9am to 6pm Monday to Friday.

Email us at help@bulb.co.uk
Call us on
0300 30 30 635
Chat with us

https://help.bulb.co.uk/hc/en-us

Ta very much.