Winter 20% highest price

Hi, to be honest this did come as a surprise. I only joined recently and to have a 20% increase e-mail come through.
I have just moved in my new house so I think that the previous meter readings of the previous landlords was higher seen that we both work full time and, except for the evenings and weekends, we are not at home very often.
I would be grateful if you could ensure that our monthly direct debit is kept at the amount we originally signed up to. We will of course keep track via meter readings. Thanks.

@marcellaurpis, we completely understand, the 20% increase has been taken off and your monthly direct debit will be amount you originally signed up with :slight_smile: