Wrong electric smart reading

My gas smart reading seems ok now that you can read my meter again, but the electric smart reading is lower than the one displayed on the meter box. If I used your reading I would be in credit.

Hi @philtaylor1805 :wave:

It sounds like your meter might be sending over a different reading from the one shown on your meter screen. This can happen, and usually the reading meter is submitting to us can be found on the meter itself.
There should be an A button on your meter. If you press that, you should see a total reading, but also an R01 reading. Could you try that and let me know if that appears?

-Luke :bulb:

There’s no button A .Also your smart reading and
my visual reading are still showing a big difference. If you take your smart reading as the correct one then you owe me :blush: