Today I received and email stating that my account is £60 in debit. After having a look on my readings I found that the June estimated readings are completely wrong.
I moved in on 11th of June, on the same day I sent you both electricity and gas readings. Unfortunately I do not have those readings anymore. On my account it only appears an estimated gas reading with the value of 5 for the date of 15/06. A month later, on 11th of July I submitted the new gas readings (which do appear on my account as “customer readings” with the value of 252. From this it can be clear that the initial estimated gas reading is wrong and it does not make sense that I ought to pay an additional £60 for this.
Furthermore, since moving in, I did not even switch the heating on in my 1 bedroom flat considering the high temperatures we’ve experienced.
Could someone please help me clarify this situation?
As a sub note, I have a smart meter, should you not receive the readings from it automatically?
Thank you for your help