Wrong meter, being over charged

We had a single rate smart meter installed in September 2019 and ever since we’ve been charged for a duel rate setup with bulb using estimated readings for the night rate.

I had one successful live chat a month ago where I was promised help but I’ve been unable to get any update since then.

Hi @andysimswd - welcome to Community!

I can see you’ve got an active complaint open, so I’ve messaged my colleague who’s raised this for you to ensure you get an update on the progress with this.

All the best,

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Thank you Georgie you for poking this along. I did in deed get a response shortly after - albeit a ‘we are still looking at it’ reply. Meanwhile, Bulb are automatically putting my monthly payments up to cover the debt which is annoying as I think we have been overcharged in the first place.