You are not reading my smart meter

I checked in September and you advised me you were now able to read my 1st generation smart meter but I’m not seeing any readings since then on the app. Can you confirm whether you can now read it or not?

Hi @Chainmail, firstly welcome to Bulb Community :wave:

I can see that we have got a couple of readings through, but it doesn’t look like we are getting these through on a half-hourly basis, as is set on your Bulb account. In light of this, would I have your permission to change your reading interval on our Secure system too, so that we can try and get these readings through?

Go ahead with that change

@Chainmail thanks for confirmation, I’ve requested that now. You should be able to see more frequent data on your app should that all go ahead successfully. Let us know if you have any issues!