Hello. I’ve had a message saying “Your account is being closed” on my dashboard for the last 2 months.
In my emails to bulb, I explained that I did not apply for any switch at any moment in time for my account to be closed. Apparently, a company called ZPYR (Green Network Energy) is somehow blocking bulb from retrieving my account from them. This company is one of those that shut down recently.
I need this to be sorted asap, as two months in limbo, with no way of reading my statements, submitting meter readings, is becoming very frustrating.
Has anyone else had this issue recently?
I find it hard to believe how this mistake even happened in the first place. I have been your customer for more than two years now, and up until two months ago, the service was excellent.
So far, bulb customer services have been unable to sort it out, and I am on the verge of changing suppliers.