'Your final energy bill'

Hey!

I’ve just moved into a new flat, yay! The previous tenants used Bulb. Literally the first thing I did once I stepped foot inside the place was take a photo of both gas and electricity meters to provide the readings to Bulb.

Just received a letter entitled ‘Your final energy bill’ with a new account balance of £9.09 in debit.

There’s obviously a discrepancy between my meter readings (which I’m 100% are accurate) and the previous tenants’ final readings.

Am I responsible for this payment of £9.09? Feels well harsh!

Thanks in advance for any help, sorry if this topic is covered elsewhere.

Cheers!

Morning @w.joe,

Thanks for your post and welcome to community :wave:

I can’t see this £9.09 on your account. Was this definitely addressed to you?

Please could you drop us an email to help@bulb.co.uk with your tenancy agreement to confirm the date you became responsible for the property? We can then look into the dates on the account and ensure you are not being charged for any time before you became responsible.

You can check your balance and statements in your Bulb account here: Bulb account

Let me know if you have any q’s

– Daisy :bulb: